West Chester Assisted Living & Memory Care

Positive Reviews:

• Some reviewers praised the facility for its high standard of living, mentioning large apartments with granite countertops and full-size appliances.
• Staff members, including the Sales Director and Executive Director, were commended for their care, compassion, and effective communication, especially during the COVID-19 restrictions.
• Several reviews highlighted the quality of the food and the warm, welcoming atmosphere created by the staff.
• The community was described as exceptional, with a 5-star rating by one reviewer.
• One family appreciated the facility for supporting their loved one's independence and creating a heartwarming community.

Negative Reviews:

• Several reviewers criticized the facility for its lack of communication, unorganized staff, and management's focus on policies and money over resident care.
• Complaints about the quality of food, with one reviewer describing it as "slop" and another stating it was "gross."
• Some families experienced issues with medication management and cleanliness of the rooms.
• There were concerns about the facility's occupancy rate and the lack of residents in social areas during a tour.

Mixed Feedback:

• While some reviews praised the staff for their kindness and helpfulness, others found them lacking in compassion, empathy, and basic communication skills.
• The facility was described as shiny and new by one reviewer, but this was contrasted with complaints about the lack of services provided for the cost.