Wescourt

Positive Reviews:

• Several residents and their families have had wonderful experiences, highlighting the friendly, professional, and caring staff.
• Stella, in particular, received high praise for her exceptional service and personality, making a significant positive impact on prospective and current residents.
• The community culture at Wescourt is noted for its inclusivity and quick assimilation of new arrivals, with staff and residents making an effort to know everyone's name.
• Some reviewers appreciated the beautiful facilities and the high level of care provided, especially during challenging times like COVID-19.
• One reviewer mentioned the facility feels high-end, with very nice caretakers who are easy to get along with.

Negative Reviews:

• Some potential residents and their families encountered poor customer service, with staff members being described as unfriendly and unhelpful.
• Concerns were raised about the management and the quality of food served at the facility.
• One reviewer criticized the work environment, particularly in the kitchen, citing manipulative behavior and OSHA violations.
• The cost of living at Wescourt was mentioned as very expensive, potentially out of reach for most seniors.
• Confusion about the square footage of apartments and a confusing layout of the facility were also points of dissatisfaction.
• There were complaints about the lack of assistance with additional care, with one reviewer mentioning a difficult experience with an external assisted living help service.

Mixed Reviews:

• While many reviews praised the facility and staff, some pointed out issues with specific aspects such as management, customer service, and additional care support.
• The community's atmosphere was generally well-regarded, though some found it to be too high-end or snooty.