Wellington Oaks

Positive Reviews:

• Some reviewers express love for their job and coworkers, highlighting a passion for helping people.
• Visitors and family members have praised the cleanliness and pleasant smell of the facility, noting the cleanliness and happiness of the residents.
• Executive staff and management receive commendations for their knowledge, compassion, and dedication to ensuring a clean environment and well-cared-for residents.
• Many find the facility to be a great community with caring and friendly staff, emphasizing a warm, home-like feel.
• The community's Facebook page is celebrated for showcasing residents enjoying activities, indicating a vibrant atmosphere and a staff committed to resident engagement and happiness.
• Some staff members are recognized for truly caring about the residents, engaging with them, and providing excellent care daily.

Negative Reviews:

• Concerns are raised about items handed to receptionists not reaching the intended residents, with reports of denied receipt.
• Criticisms include observations of some staff members being unkind, impatient, and disrespectful towards residents with dementia.
• There are reports of inadequate nutrition, neglect, and a lack of basic human rights being met, with management level issues highlighted.
• Some reviews describe the facility as dirty, poorly maintained, and accuse the staff of being unprofessional and neglectful.
• Allegations of elder abuse and calls for investigation into the staff and management practices are mentioned.
• A report of a resident's fall not being properly addressed, leading to serious concerns about resident safety and care.

Mixed Feedback:

• While some reviews praise the staff for their friendliness and dedication, others criticize the facility for poor maintenance, neglect, and unprofessional behavior.
• The community is both lauded for its engaging activities and warm atmosphere and criticized for its handling of care, particularly for residents with dementia.