Wellington House

Positive Reviews:

• Many reviewers praise the great staff and clean facilities at Wellington House.
• Residents and their families are generally happy with the care provided, noting excellent care and a welcoming atmosphere.
• Activities for residents are frequently mentioned, indicating a lively and engaging environment.
• Some employees and visitors highlight the compassionate care, open communication, and the positive impact of the administration and staff on both residents and their families.
• Several reviews commend the facility for its improvement under new management and recommend it for loved ones.

Negative Reviews:

• One detailed complaint involves issues with personal account management and unresponsiveness from the administration, specifically mentioning delayed refunds and lack of communication.
• Concerns about understaffing, cleanliness (mentions of bed bugs and scabies), and inadequate care in past years are noted.
• Some reviewers express dissatisfaction with the level of care provided to their family members, suggesting that the facility was not meeting their expectations.

Mixed Feedback:

• While many reviews are positive, highlighting the caring nature of the staff and the quality of the facility, there are significant concerns about specific administrative practices and the overall quality of care in some instances.
• The facility seems to have made improvements under new management, but past experiences of some reviewers suggest there may still be areas needing attention.