Waverly Place

Positive Reviews:

• Many reviewers praise the caring and attentive staff, highlighting their kindness and patience, especially with residents in need of special care.
• The management and administrative staff are often mentioned for their exceptional service and for going above and beyond in assisting residents and their families.
• The quality of food receives high marks, with several reviewers pleasantly surprised by the variety and flavor of the meals provided.
• Activities and facilities are well-regarded, with residents enjoying a clean, bright environment and a wide range of activities to choose from.
• Family members express gratitude for the seamless transition and welcoming atmosphere provided to their loved ones, noting significant improvements in their quality of life.

Negative Reviews:

• Some reviews criticize the management, describing them as unpredictable, unprofessional, and vindictive, with poor people skills.
• Concerns are raised about the treatment of residents, particularly in memory care, with allegations of neglect and inappropriate comments from staff.
• Issues with staff training and hostility towards residents are mentioned, alongside a decline in the quality of care and environment.
• There are reports of ignored resident calls, unfair treatment due to internal relationships among staff and management, and a need for serious intervention.

Mixed Feedback:

• While many reviews highlight the excellent care and community atmosphere, a few reviews express serious concerns about management practices and the overall treatment of residents.
• The majority of feedback is positive, focusing on the compassionate care provided by staff and the quality of life improvements for residents.