Wausau Wi Memory Care

Positive Reviews:

• Employees find Our House a great place to work, citing long-term career potential, sweet residents, understanding management, and fun coworkers.
• Visitors and family members praise the facility for its cleanliness, welcoming atmosphere, and the caring, knowledgeable staff. Special mention is made of the staff's willingness to provide advice and assistance even to non-residents.
• Residents and their families appreciate the home-like environment, the quality of meals, and the range of activities available, including personalized care and attention.
• Staff members feel valued and supported by management, highlighting the team's unity and passion for their work with residents.
• Communication with families is consistently praised, especially during challenging times like the pandemic, with staff going above and beyond to keep families connected and informed.
• The quality of life for residents is a top priority, with efforts made to ensure they feel loved, valued, and engaged in a variety of activities.

Negative Review:

• One review criticizes the facility for being understaffed, having poor employee attendance, and not providing preferred foods for residents due to insufficient supplies. Complaints also include broken equipment and a lack of accountability for underperforming staff.

Overall Sentiment:

The majority of reviews for Our House Senior Living are overwhelmingly positive, with employees, residents, and their families expressing satisfaction with the care, environment, and management. The facility is described as clean, welcoming, and supportive, offering a range of activities and personalized attention to ensure a high quality of life for residents. While there is a single negative review regarding staffing and supplies, the overall sentiment suggests a caring and dedicated community.