Waterhouse Ridge Memory Care

Summary of Reviews for Waterhouse Ridge Memory Care:

• Several reviews highlight concerns about staffing levels, with reports of the facility being consistently short-staffed and having high turnover rates. Some staff members are described as lacking proper training and knowledge of resident care plans.
• There are serious allegations regarding the management of medications, including missing narcotics and issues with medication administration and reordering.
• Some reviewers express dissatisfaction with the management team, describing them as unresponsive, manipulative, and more focused on profit than resident care. There are also claims of poor communication and lack of responsibility among management.
• Concerns about resident care and safety are mentioned, including inadequate attention to hygiene, sanitation issues, and neglectful behavior towards residents.
• Despite the criticisms, there are positive comments about the facility itself, describing it as beautiful, well-designed, and having nice indoor and outdoor spaces. Some staff members are praised for their empathy, compassion, and dedication to resident care.
• Activities and social engagement opportunities for residents are highlighted as strengths, with mentions of fun events and efforts to improve resident happiness and health.
• There are mixed opinions about the new management team, with some reviewers noting improvements and dedication, while others urge families to consider other options due to ongoing issues.
• Several reviews recommend the facility based on personal experiences of loved ones receiving caring and comfortable support, especially in their final days.

Overall, the reviews for Waterhouse Ridge Memory Care present a mixed picture, with significant concerns about staffing, management, and resident care contrasted by positive feedback on the facility's environment, activities, and some members of the staff.