Waterford Place Assisted Living & Memory Care

Positive Feedback:

• Small community allows staff to know each individual personally, creating a beautiful living and working environment.
• Residents and their families appreciate the staff, feeling at ease with the care provided.
• Employees, including the Chef/Director of Dining, express satisfaction with their workplace and the community.
• New residents receive attentive care and assistance with the transition process, making it highly recommended by their families.
• High praise for the staff's genuine care, with the new administrator receiving special mention for excellent leadership and support.
• The community is described as friendly, welcoming, clean, and beautifully maintained, with knowledgeable and non-pushy marketing staff.

Negative Feedback:

• Some concerns about the facility feeling like a typical healthcare monopoly, with an instance of an administrator being rude to a resident's spouse.
• Staffing levels appeared light for the number of residents, although the nurses on duty were commended for their niceness and helpfulness.

Overall Sentiment:

Waterford Place is highly regarded by most residents, their families, and staff for its caring community, attentive staff, and quality leadership. While there are isolated concerns about staffing and management behavior, the overall sentiment leans strongly positive, with many recommending it as an excellent choice for loved ones.