Waterford Manor

The reviews for Waterford assisted & independent living community present a mixed picture, with many highlighting the positive aspects and a few expressing significant concerns.

• Many reviewers praise the caring, loving, and attentive staff, noting their long tenure and dedication to residents.
• The community is described as welcoming, with a homey atmosphere and well-maintained facilities. The landscaping and cleanliness are particularly commended.
• Residents and their families appreciate the variety of activities available and the sense of privacy and independence offered to those in assisted living.
• The dining services and new chef receive special mention for providing spectacular meals.
• Some reviewers express gratitude for the compassionate care provided to their loved ones, especially during difficult times, and describe the staff as extended family members.
• Partnerships with care providers like Intrepid Hospice are highlighted as beneficial for residents, offering additional programs and support.

However, there are notable concerns:

• A few reviews report serious issues with cleanliness, especially in shared facilities, and a lack of timely care and attention from the staff.
• Some family members express dissatisfaction with the management and staff responsiveness, citing unaddressed complaints and concerns about safety and care quality.
• There are complaints about maintenance issues not being addressed in a timely manner, and concerns about the community being understaffed.
• One review accuses the facility of negligence leading to a resident's death and mentions theft.
• Customer service and the handling of resident needs and complaints are criticized in several reviews.

Overall, while many find Waterford to be a loving and caring environment for their loved ones, there are significant concerns that potential residents and their families may want to consider.