Waterford Ladies Home

Review Summary:

• Concerns about abuse and management issues were reported, with claims of incidents being ignored by the director.
• Positive feedback highlighted the homey atmosphere, caring staff, and quality homemade food. The facility offers specialized care, including diabetes management and podiatry services, and features like a beauty salon.
• Some reviews noted the facility's warm and cozy environment, with a small, family-like setting, though it was mentioned as being the most expensive option toured by one reviewer.
• Concerns were raised about the facility's capability to provide full assistance, with it being more suited for residents who are somewhat independent.
• Several reviewers praised the facility for its cleanliness, safety, and the long tenure of its staff, though some mentioned it could benefit from a facelift.
• There were mixed feelings about the facility's ability to handle residents with specific needs, such as those who fall occasionally, with one review mentioning a lack of lifts.
• Activities and amenities like a puzzle area, library, and outdoor patio were positively mentioned, though altered due to COVID.
• Some negative experiences included perceived rudeness to residents and concerns about the facility's approach to dementia care.
• Overall, many families appreciated the small, homey atmosphere and the care provided to their loved ones, with some describing it as the perfect place for their family members.