Waterford Estates

Negative Experiences:

• One family reported their grandmother was abandoned at a hospital by the facility, describing the act as illegal.
• Several reviews criticized the facility for being unprofessional, not following instructions, and making excuses.
• Concerns were raised about the readiness and safety of a resident's unit, including a disappointing test of the personal alert system.
• Issues with the business office being described as "RIDICULOUS" and "money hungry" after a resident's passing.
• Warnings about being very careful with the facility, citing a concerning incident where a resident was prematurely recommended for memory care.
• Complaints about the cafeteria food quality and long waits for meals.

Positive Experiences:

• Apologies and gratitude were expressed towards the facility for recovering stolen items, highlighting the efforts of the executive director.
• Many reviews praised the helpful staff, clean facilities, and the caring environment.
• Residents and visitors noted the friendly atmosphere, good food, and a variety of activities and entertainment options.
• High marks for the facility's cleanliness, security, and the polite and courteous staff.
• Appreciation for the attentive administrators, nursing staff, and employees, with mentions of a positive response to residents' needs.
• Positive feedback on the new management and the welcoming environment for new residents.
• Several mentions of the facility being a wonderful senior living option with excellent service, clean premises, and happy residents.

Mixed Feedback:

• Some reviews highlighted changes in management and ownership, with mixed reactions to these changes.
• While many praised the food, there were also criticisms regarding the quality and service in the cafeteria.

Suggestions:

• Improvements suggested for the basement storage room key cleanliness and the front building drop-off/pick-up area.