Watercrest - Winter Park

Positive Feedback:

• Staff across various roles, including the executive director, dining staff, and nurses, have been praised for their kindness, patience, and caring nature.
• Several reviewers highlighted the seamless transition process for their family members into the community, thanks to the helpful and understanding staff.
• The community's design and amenities, including the dining options and activities, received high marks for promoting comfort and engagement among residents.
• Personal touches, such as staff remembering residents' preferences and making them feel at home, were frequently mentioned.
• The facility's cleanliness, welcoming atmosphere, and beautiful design were noted, with comparisons to luxury hotels.
• Family members expressed gratitude for the peace of mind and confidence they feel knowing their loved ones are well cared for.

Negative Feedback:

• One review mentioned a negative experience with a kitchen staff member being rude to coworkers and residents.

General Observations:

• The community does not accept Medicaid, which was a limiting factor for at least one family.
• Many reviews emphasized the importance of the staff's role in making the transition and stay at the community a positive experience for both residents and their families.
• The community's approach to resident dignity and privacy, especially concerning medication administration, was appreciated.
• Special events, like birthday celebrations, and the inclusion of pets were highlighted as aspects that contribute to the quality of life for residents.