Watercrest - Viera

The reviews for the senior living facility highlight a range of positive experiences, emphasizing the quality of care, the attentiveness and professionalism of the staff, and the beautiful and welcoming environment of the facility. Many reviewers noted the exceptional care their loved ones received, particularly during challenging times such as the COVID-19 pandemic. The staff was praised for their kindness, patience, and ability to make residents feel safe and happy. The facility itself was described as beautiful, with great amenities and engaging activities for residents.

Specific staff members were mentioned for their outstanding care and quick action in medical situations, contributing significantly to the well-being of the residents. The facility's management of the COVID-19 crisis was also commended, with one review highlighting the absence of COVID-related deaths among residents due to the facility's proactive measures.

However, there were concerns raised regarding the hiring and training of young aides, with a call for more stringent vetting processes and the suggestion of implementing surveillance to ensure the safety and proper care of residents. These concerns underline the importance of staff training and the responsibility of care facilities to maintain a high standard of care.

Overall, the reviews paint a picture of a caring, professional, and high-quality senior living environment, with a few areas for improvement in staff training and oversight. The facility is highly recommended by many reviewers for its exceptional care, beautiful setting, and the positive impact it has had on their loved ones' lives.