Watercrest - Richmond

Watercrest has received a variety of reviews highlighting its exceptional care, beautiful surroundings, and dedicated staff. Many reviewers have praised the facility for its expert care in memory and assisted living, with special mentions of staff members like Christine for their kindness and professionalism in welcoming new residents and facilitating transitions. The community is described as beautiful, with wide hallways, a variety of activity rooms, and amenities such as all-day dining, a spa, music, art rooms, and even a unique air purifying moss wall and salt room.

Visitors and family members have noted the friendly atmosphere, with smiling faces among both staff and residents. The community is appreciated for its organization, systems in place for good care, and the genuine care displayed by everyone towards the well-being of the residents. The facility is also recognized for its luxury, offering more amenities than other facilities and being designed with sensitivity and dedication to person-centered senior living. Personal living spaces are spacious, with beautiful views and amenities that ensure safety, security, and independence.

However, one review highlighted concerns regarding the treatment of staff, mentioning low pay for CNAs and high expectations for staff to manage care across multiple floors with a significant number of residents. This contrasted with the otherwise positive feedback about the community's environment and care quality.

Overall, Watercrest is celebrated for its beautiful community, both inside and out, with a leadership team full of compassionate professionals. It has been described as a wonderful place to call home, offering a variety of services and amenities that promote fun, happiness, health, and comfort for all residents. The community's engagement with the local area, including partnerships with neighboring schools, has also been positively noted.