Watercrest - Newnan

Positive Reviews:

• Many reviewers have praised the beautiful community and facilities, highlighting the gorgeous environment and comfortable rooms.
• Staff at various facilities, particularly at Watercrest and West Hill, received commendations for being friendly, professional, and caring. The chef at one location was specifically mentioned for providing much better food than other places.
• Activities and care services, including memory care, have been appreciated, with mentions of art, cooking, exercise classes, and a Fall Festival.
• Several families felt reassured and well-informed, especially during the COVID-19 crisis, and appreciated the close communication with staff.
• Some facilities were noted for their exceptional values and culture, focusing on residents living their best lives with amenities like a spa, pool, wellness programs, and dining services.

Negative Reviews:

• One facility was criticized for prioritizing money over care, with complaints about the staff and a decline in the quality of nurses.
• Concerns were raised about the level of personal care, with a specific case mentioning a resident's health deteriorating without adequate attention, leading to a tragic outcome.
• Some reviewers pointed out a lack of essential services such as transportation and consistent dining experiences, attributing these issues to low staffing levels.
• There were strong warnings against one facility, with accusations of neglect and unclean conditions leading to severe consequences for residents.
• Memory Care services at one location were criticized for lack of staff, attention, and engaging activities for residents.

Mixed Feedback:

• While many reviews highlighted the positive aspects of living in these senior communities, such as the caring staff and beautiful facilities, there were significant concerns about the level of care and services provided, especially in terms of personal attention and medical care.
• Prospective residents and their families are encouraged to visit and assess the facilities personally, as experiences seem to vary greatly.