Watercrest - Columbia

Many reviews highlight the exceptional care and kindness at Watercrest, particularly in the memory care area. Residents and their families feel like part of a family, with staff being patient, respectful, and never raising their voice. The facility is praised for its cleanliness, good food, and regular maintenance of residents' hygiene. Personal touches, such as condolence cards from the staff, are highly valued.

Activities and wellness programs are well-received, with the Activity Director and Wellness Director being specifically mentioned for their efforts in keeping residents active and addressing any concerns. The facility's management and front desk concierges are also commended for their friendliness and accommodation of individual needs.

However, there are criticisms regarding the work environment, with one review mentioning unfulfilled promises and lack of care for employees. Another review points out that, despite being a relatively new facility, there have been significant issues that have affected residents, staff, and loved ones, though there is hope for improvement.

The community's atmosphere, staff friendliness, cleanliness, and the variety of activities and food choices receive high praise. Care Patrol has recommended Watercrest as the best selection for senior living. Yet, there is a mention of poor room cleaning service, indicating room for improvement in housekeeping.

Overall, the sentiment towards Watercrest is positive, with many reviewers recommending the facility for its caring staff, beautiful and clean environment, and the range of activities and services provided.