Watercrest At Kingwood

Positive Reviews:

• Residents and visitors praise the facility for its beautiful environment, excellent amenities, and the warm, friendly community.
• Many commend the staff for their helpfulness, particularly in assisting with tours, answering questions, and making residents feel welcome and secure.
• The facility offers a variety of activities and amenities, such as a pool for therapy, pet-friendly policies, and on-site dining, which are highly appreciated by the residents.
• Several reviews highlight the positive impact of living at the facility on residents' well-being, including improved mobility and energy.
• Customer service is often described as exceptional, with staff members going above and beyond to assist with transitions into the facility and making accommodations for residents' needs.

Negative Reviews:

• One review details a frustrating experience with the facility's accounting department over a refund issue, describing the interaction as unprofessional and lacking compassion.
• A visitor reported difficulty in getting assistance by telephone on a Saturday.
• There was a serious allegation of theft from a resident by staff members, which significantly impacted the family's view of the facility.

General Feedback:

• The facility is often described as hard to find but worth the visit, with beautiful landscaping and a secluded feel that many appreciate.
• Residents and their families are generally very pleased with their decision to move to the facility, citing the friendly community and quality of life improvements.
• The staff, including individuals mentioned by name for their exceptional service, are frequently praised for their caring and supportive approach.