Washington Township Senior Living

Reviews of Washington Township Senior Living offer a mixed perspective, highlighting both commendations and criticisms. Some reviewers praise the community for its friendly, clean, and welcoming environment, noting the staff's dedication to treating residents like family and keeping them engaged with activities. The homemade food, positive energy, and the joy visible on residents' faces during events are frequently mentioned positives.

Several testimonials commend the facility for the remarkable improvement in their loved ones' social engagement and happiness since moving in. The caring and loving staff are described as becoming like a second family, with specific mentions of the staff's responsiveness to concerns and the variety of activities keeping residents lively and safe, even amidst the COVID-19 pandemic.

However, there are significant concerns raised about the level of staffing and the quality of care. Some reviews express dissatisfaction with the response time to call buttons, with reports of residents waiting up to an hour for assistance. There are also serious allegations of neglect, with residents allegedly left unattended after accidents and complaints of residents being treated without compassion. The lack of communication and perceived inaction during critical times, including during the onset of COVID-19 symptoms, has been particularly distressing for some families, leading to a call for better education and proactive care from the staff.

Despite the positive aspects highlighted by many, these negative reviews suggest a need for improvement in staffing levels, response times, and overall quality of care. The community's cleanliness, organization, and the joy of its residents during activities are consistently praised, yet the criticisms point towards a gap in the care provided during more challenging times.