Warwick Forest Retirement Community

Positive Reviews:

• Residents and their families have praised the community for its welcoming atmosphere, delicious food, and smooth transition process for new residents.
• Staff members, including the admissions team and nursing staff, have been highlighted for their kindness, helpfulness, and compassionate care, especially in the Evergreen Memory Care unit.
• The community's amenities, including dining options, aviaries, a pool, libraries, and various activities, have been well-received, contributing to a high quality of life for residents.
• Long-term residents and their families have expressed satisfaction with the respectful treatment and the presence of family specialists for non-medical inquiries.
• One review specifically mentioned the maintenance team's innovative and cost-effective solution to a problem, showcasing the staff's dedication to service.

Negative Reviews:

• Some reviews have reported unprofessional behavior and disrespect from staff members, including inappropriate comments and refusal to allow communication with residents.
• There have been complaints about communication issues, lack of follow-up on care plans, and high staff turnover, which have negatively impacted the quality of care and resident satisfaction.
• Concerns have been raised about the facility's handling of parking and visitor access, as well as the administration of outdated medication to a resident.

Mixed Reviews:

• While many reviews praise the staff and facilities, some have highlighted areas for improvement, particularly in communication and staff responsiveness to resident needs.
• The community has been described as both a resource for families dealing with dementia and a place where some feel their loved ones are not adequately advocated for.