Wardwell Gardens Assisted Living

Positive Reviews:

• High praise for the retirement home's management and the caring, capable workers, with some reviewers willing to give more than the maximum stars.
• Residents reportedly love living there, enjoying the care they receive and the community atmosphere.
• The facility is described as a great place for the elderly, offering lots of activities and a staff that treats residents like family.
• Compliments on the nice apartments and the good neighborhood location.
• Reviewers appreciate the clean and friendly retirement community environment.
• Some reviewers highlight the exceptional care and services provided, including personal touches like ironing trousers for residents.
• The facility is praised as an incredible place with amazing staff, and a hidden gem in Saco, offering affordable, independent, and senior living options with a mission to provide a home-like atmosphere.

Critical Review:

• One review notes a decline in satisfaction due to new management, mentioning a large turnover of staff, unrepaired items, and a decrease in the overall upkeep of the complex. Specifically, they criticize the decision to no longer assist non-assisted living seniors with snow removal around their vehicles, a service that was previously offered but has been discontinued, allegedly due to budget constraints.

Overall:

The majority of reviews for the retirement home are overwhelmingly positive, with many highlighting the excellent care, friendly community, and the range of activities available for residents. The staff is frequently mentioned as going above and beyond in their duties. However, there is a notable concern regarding changes in management and services, particularly around the issue of snow removal for non-assisted living residents. Prospective residents and their families may want to inquire about recent changes and how they might affect their experience.