Waltonwood Royal Oak

Waltonwood has received a variety of reviews from residents, their families, and staff, highlighting the exceptional care and community atmosphere it provides. Many have praised the staff for being kind, caring, and professional, with specific commendations for the med techs, nurses, and directors for their prompt responses to questions and concerns. The facility is noted for its cleanliness, well-maintenance, and welcoming environment.

Residents and their families have expressed satisfaction with the level of care, describing it as the best among other facilities they've experienced. The staff is commended for treating residents like their own family, with a range of activities, transportation, and special events that contribute to a warm and inviting community. The facility's efforts to maintain a high level of care and comfort, especially during challenging times like the COVID-19 pandemic, have been particularly appreciated.

Employees have shared positive experiences working at Waltonwood, highlighting the supportive and safe working environment, excellent communication, and training provided by the management. The sense of community among staff and residents is a recurring theme, with many employees expressing their satisfaction with their roles and the care provided to residents.

However, there have been some criticisms, including concerns about housekeeping consistency, the coordination of medical care, and an isolated incident involving the handling of a resident. One review mentioned a negative experience with a receptionist, suggesting an area for improvement in customer service.

Overall, Waltonwood is highly recommended by many reviewers for its exceptional care, supportive community, and the range of amenities and activities available to residents. It is described as a place that offers peace of mind to families and a high quality of life for residents.