Walnut Grove

Positive Reviews:

• Many reviewers commend the respectful and caring staff at Walnut Grove, highlighting their commitment to providing excellent care for residents, especially those with Alzheimer's and dementia.
• Employees express pride in their work environment, describing it as a second home where the owners go above and beyond for both residents and staff, fostering a family-oriented atmosphere.
• Visitors and conservators note the facility's cleanliness, the happiness and satisfaction of the residents, and the staff's responsiveness to personal needs and requests.
• Several reviews praise the facility for its beautiful interior, the quality of care, and the range of activities available to residents, making it feel more like a home than a facility.
• One review specifically mentions the joy a resident experienced from a special outing in a sports car, illustrating the personal touches that make a difference in the residents' lives.

Negative Reviews:

• One review criticizes the customer service as rude.
• Concerns about understaffing were mentioned, with one reviewer observing only one employee available in the evening for 35 residents, leading to inadequate care and attention.
• There were reports of residents being yelled at, denied snacks, getting lost in the hallways, and suffering from a rash/scabies infestation, raising serious concerns about the level of care and hygiene.
• A specific incident was described where a resident was taken out in a convertible at high speeds, which was perceived as irresponsible.

Overall:

While many reviews of Walnut Grove are overwhelmingly positive, praising the staff's dedication, the facility's cleanliness, and the quality of care, there are serious concerns regarding understaffing and resident treatment that potential clients might want to consider.