Walnut Creek Healthcare And Rehabilitation Center

Negative Reviews Summary:

• Many reviewers report poor communication and neglectful care, including long wait times for assistance and inadequate attention to patient needs.
• Several complaints about the facility running out of supplies, especially on weekends, and issues with cleanliness and maintenance.
• Staff is frequently described as rude, uneducated, and inattentive, with some staff members reportedly not adhering to safety protocols like wearing masks.
• There are reports of patients not receiving proper dietary care, experiencing untreated infections, and suffering from a lack of basic hygiene care.
• Some reviewers express concerns about the facility's management and the overall quality of care, suggesting a focus on profit over patient well-being.

Positive Reviews Summary:

• The physical therapy team receives high praise from several reviewers for their exceptional care and professionalism.
• A few reviewers mention positive interactions with some nurses, aides, and staff members, highlighting instances of helpful and caring behavior.
• Some families note the facility's clean and elegant design, along with amenities like birds, fish, and trees that contribute to a pleasant environment.
• There are positive comments about the facility being welcoming, with friendly and attentive staff, and some families feel reassured about the care their loved ones receive.
• Several reviewers appreciate the efforts of the activities department in engaging residents and creating a sense of community.