Walnut Creek Assisted Living And Memory Care Community

Positive Reviews:

• Some reviewers praise specific staff members for their dedication and care, highlighting the positive impact they have on the facility.
• Several reviews commend the facility for its excellent care, mentioning that their family members are happy and well-looked after.
• Positive comments about the facility include its cleanliness, the quality of food, and the range of activities available for residents.
• Some staff members express pride in their work and the team's efforts to create a welcoming and caring environment for residents.

Negative Reviews:

• Several reviews criticize the current executive director, accusing them of dishonesty and poor management, particularly in handling COVID-19 cases and staff training.
• Concerns are raised about medication management, with reports of medication errors and non-certified staff handling medications.
• Complaints about the facility's cleanliness and maintenance, including dirty dishes and neglected common areas.
• Some reviewers express dissatisfaction with the level of care provided, mentioning instances of neglect and inadequate responses to health concerns.
• There are reports of financial disputes, including issues with billing and charges for services not rendered, especially following an incident of flood damage.

Mixed Feedback:

• While some reviews highlight the dedication of certain staff members and the quality of care, others point out significant management and operational issues that negatively impact resident experience.
• The facility receives both high praise for its environment and care team and severe criticism for its handling of health emergencies, staff training, and financial practices.