Vitality Living Upland Park

Vitality Living Upland Park has received mixed reviews from residents and their families. Positive comments highlight the friendly staff, welcoming atmosphere, and the quality of the facilities, including spacious and well-appointed cottages with attached garages. The community offers three meals a day, activities, transportation, and has been praised for its efforts to keep families informed and involved in the care plan. The staff's dedication to knowing residents by name and checking on them has been particularly appreciated.

However, there have been several concerns raised. These include issues with understaffing leading to slower service and consolidated food services, problems with the physical infrastructure such as heating and appliances, and challenges with the call system not working properly. Some reviews have mentioned hidden fees and overcharges for services like medication and meals taken outside the cafeteria. There have also been complaints about the lack of promised services, such as physical therapy schedules and specific care methods, leading to dissatisfaction with the value for money.

Despite these challenges, many residents and their families have expressed satisfaction with their choice, citing the community's newness, the quality of food, and the overall living experience as reasons for their contentment. The community's approach to keeping things simple with one price for everything and the effort to address any issues promptly have been noted as positive aspects.

It's clear that while Vitality Living Upland Park offers a promising environment for its residents, there are areas for improvement, particularly in staffing, service reliability, and transparency regarding fees and services.