Vitalia Senior Residences

Positive Reviews:

• Many reviewers highlight the cleanliness and freshness of the facility, with one noting it as "new, fresh and clean."
• Staff members are frequently praised for their friendliness, helpfulness, and the special attention they give to residents and their families.
• The facility is described as beautiful, with one reviewer specifically mentioning the beauty of the one-bedroom apartments.
• Several reviews mention the variety of activities and the effort made by staff to keep residents engaged and comfortable, even during the pandemic.
• One reviewer shared a personal success story of physical and mental health improvement thanks to the staff's support and therapy services.
• The facility is noted to be pet-friendly, with pets being popular among the community.

Negative Reviews:

• Some reviewers express concerns about the facility being understaffed and the impact this has on care quality.
• There are complaints about the facility's management, including issues with communication and responsiveness to concerns.
• One review mentions a lack of proper training for staff in using specific medical equipment.
• Concerns are raised about the cleanliness and maintenance of the facility, including a specific mention of a room being dirty and having an ant problem.
• Several reviewers caution potential residents and their families to be wary of increasing prices and to thoroughly research and advocate for their loved ones.
• One review describes a negative experience with the facility's handling of a resident's passing, criticizing the lack of compassion and focus on financial matters.

Mixed Reviews:

• While the facility is generally described as nice and clean, with happy residents, some reviews suggest that the quality of care and management could be improved.
• One reviewer mentions that no facility is perfect, acknowledging good aspects like food and social activities but advising caution and advocacy for residents.