Vista Springs Trillium Village

Positive Reviews:

• Vista Springs is praised for its accommodating and caring staff, with a particular emphasis on the dedication of the women running the staff to ensure family members are well taken care of.
• The facility is described as beautiful and the staff as outstanding, creating a welcoming, comfortable, and not overwhelming environment.
• Despite the challenges of the pandemic, the staff at Vista Springs made commendable efforts to keep residents engaged, adjusting to their needs as the facility continues to grow.
• Residents enjoy a high level of independence and comfort, with one reviewer noting that their father, who recently moved in, appreciates the apartment-like living situation and the exceptional staff.
• The facility is clean, and the staff is noted for their wonderful, caring nature.
• A young reviewer expressed their admiration for the facility, stating they would live there despite being only 22 years old.
• The care provided to a resident in their final days was highly appreciated by a family member, highlighting the facility's amazing care.

Negative Review:

• A critical review mentions an unpleasant encounter with a staff member, perceived as aggressive and unprofessional. This review also criticizes the facility's response to a complaint about room cleanliness and the overall handling of grievances, suggesting a lack of accountability and proper management.