Vista Montana Senior Living

Negative Experiences:

• One review claims the facility is a scam, citing unmet promises regarding food restrictions and poor water temperature control. The staff is described as rude and inattentive unless collecting rent.
• Another review mentions a resident experiencing issues with a noisy neighbor and expresses concerns about how the situation is being handled by management.
• Concerns about neglect, abuse, and mismanagement were raised, including claims of familial nepotism among staff and inadequate care for residents.
• Some reviews describe the service as mediocre, with specific complaints about rude waitresses and caregivers towards residents requiring extra help.
• Issues with the facility not answering phone calls and evidence of unacceptable conditions leading to a resident being moved to another facility were also noted.

Positive Experiences:

• Vista Montana is praised for its attentive and caring staff, with one review highlighting the staff's dedication over five years, including hospital visits and tailored care.
• Several reviews commend the friendly and helpful staff, mentioning specific instances of staff going above and beyond for residents.
• The community is described as welcoming and fun, with a variety of ages among residents and social activities that foster a sense of belonging.
• One review appreciates the facility for its cleanliness, well-maintained condition, and the range of support services offered, including transportation and medication delivery.
• The transition to living in the facility is described as seamless and supportive, with staff members specifically mentioned for their helpfulness.

Mixed Reviews:

• Food quality and quantity received mixed feedback, with some residents finding it average or below average, though efforts to accommodate dietary needs were mentioned.
• The facility's response to complaints and issues appears to vary, with some residents feeling heard and supported, while others express frustration over unresolved problems.