Vista Lake

Summary of Reviews:

• Some reviews highlight concerns about mismanagement, especially regarding medication handling and communication issues. There are reports of missing or broken resident items and dissatisfaction with management's response to these issues.
• On the positive side, many reviews praise the community for its warm, loving atmosphere, describing it as feeling like home. The staff is frequently mentioned as friendly, fun, and caring, contributing significantly to the positive environment.
• The quality of food receives mixed feedback, ranging from excellent to poor, depending on the meal. Some concerns were raised about the lack of mask-wearing by some staff and residents since March 2020.
• Communication issues between management and staff, particularly regarding resident care details, have caused frustration among some family members.
• Many reviews express satisfaction with the level of care and attention residents receive, highlighting the community's ability to make residents and their families feel supported and at ease.
• Atria Lady Lake receives specific praise for its clean environment, delicious food, and the professionalism and compassion of its staff. Despite some management changes, the continuity of care and cleanliness have been maintained.
• However, Atria Assisted Living in Lady Lake has faced criticism for staffing and billing issues, with some suggesting that these problems have impacted the quality of care.
• Overall, many reviewers recommend the communities for their family atmosphere, engaging activities, and the sense of safety and happiness they provide to residents.