Virtua H & R C At Berlin

Positive Reviews:

• Staff across various departments, including the front desk, therapy, nursing, and housekeeping, received praise for their outstanding service and welcoming attitude.
• Several reviewers highlighted the care and attention their loved ones received, mentioning specific staff members by name for their positive impact.
• The physical therapy team was commended for their supportive role and effectiveness in patient rehabilitation.
• Facilities were described as clean and well-maintained, with one review specifically noting the cleanliness and attentiveness of the employees.
• Some reviewers found the environment to be very positive, noting that the residents seemed happy and well cared for.

Negative Reviews:

• Several complaints about cleanliness and maintenance issues, including unpleasant odors and a generally unclean state.
• Reports of slow service, both in terms of responding to calls for help and food service.
• Concerns were raised about the adequacy of discharge planning and preparation for returning home, with families feeling overwhelmed and unprepared.
• One reviewer reported a distressing experience with staff behavior and inadequate care, specifically mentioning neglect and verbal abuse.
• Issues with handling insurance and paperwork were mentioned, including difficulties in dealing with appeals and obtaining necessary documents.

Mixed Reviews:

• While some reviews praised the staff and care provided, others highlighted significant areas for improvement, particularly in terms of cleanliness, staff responsiveness, and administrative processes.