Virginia Beach Healthcare And Rehab Center

Positive Feedback:

• Residents receive good care, including personal care, physical therapy (PT), occupational therapy (OT), and speech therapy (ST).
• The facility is accommodating to visitors, creating a comfortable environment for family and friends.
• Staff members are described as helpful, honest, polite, courteous, and attentive.
• Many reviewers praise the cleanliness and fresh smell of the facility.
• The nursing and rehabilitation teams are highly recommended for their effective treatment and care.
• Recreational therapy is appreciated for encouraging resident activity and engagement.
• Precautions for COVID-19, such as social distancing and mask usage, are observed.
• Employees express satisfaction with their work environment, highlighting supportive management and a sense of purpose.

Negative Feedback:

• Some complaints about the quality of food being served cold.
• Concerns about the facility's maintenance and cleanliness, including reports of a roach infestation.
• Issues with medication management and staff attentiveness to patient needs and dignity.
• A reviewer expressed frustration with the treatment of their family member and advised against choosing the facility.

Mixed Feedback:

• While many reviews highlight the excellent care and staff, some experiences raise concerns about specific aspects of the facility, such as maintenance and medication management.
• The facility is generally well-regarded for its staff and care quality, but there are areas that could benefit from improvement.