Vintage at Vancouver

Positive Reviews:

• Community director praised for being extremely helpful and having a great attitude towards residents.
• Residents described as great people to work with.
• Long-term resident expresses love for the community, especially appreciating the new director and assistant director for their compassion and efforts to improve the living environment.
• Some residents have called the place home for many years, indicating a level of satisfaction.

Negative Reviews:

• Complaints about unreturned fees for services not rendered, such as a credit check.
• Lack of response from the office despite multiple calls for information.
• Concerns about inadequate air conditioning during a heat advisory, with temperatures reaching uncomfortable levels.
• Described by some as one of the worst senior homes in the area, with staff perceived as uncaring and the facility not being clean.
• Service described as horrendous, with complaints about early morning yard work disturbing residents and a lack of responsiveness from the office.
• Visitor expresses disgust at the cleanliness of the building, particularly the carpet in the entryway.

Mixed Reviews:

• While some residents and visitors express satisfaction with the management and community, others highlight significant areas for improvement, especially in terms of cleanliness, maintenance, and staff responsiveness.