Vintage at Richland

Positive Feedback:

• Maintenance staff, particularly José and Speedy, receive high praise for their performance and cheerful disposition.
• Residents appreciate the cleanliness and maintenance of the building and grounds, highlighting the efforts of the staff to keep the environment lovely and well-kept.
• The community atmosphere is friendly and kind, with staff members like Shonna being noted for their friendliness, caring nature, and making residents feel safe and at home.
• Some residents have had positive experiences with the amenities, social rooms, and the overall community, especially after COVID restrictions were lifted.

Negative Feedback:

• Concerns about the building's adherence to ADA and fire codes, including issues with heating, parking for ADA residents, and fire hazards.
• Complaints about the management's budgeting affecting the quality of maintenance and services provided to residents.
• Reports of unsanitary conditions in common areas, such as animal waste in the halls and smoking in non-smoking areas.
• Residents express dissatisfaction with the handling of maintenance requests and the condition of public spaces, including the community room, business center, and outdoor terraces.
• Some residents have experienced issues with the internet service and feel that the building is not being maintained to a satisfactory standard, raising concerns about potential health risks.

Mixed Experiences:

• While some residents have had very positive experiences, citing the staff's friendliness and the cleanliness of the facility, others have had negative experiences with management, maintenance, and the condition of the building.
• There are reports of significant changes over time, with some former residents noting a decline in staff quality and an increase in maintenance issues.