Vineyard Place

Positive Reviews:

• Many reviewers express high satisfaction with the care and attention their loved ones receive at Vineyard Place, particularly praising the staff's attentiveness and caring nature.
• Several reviews highlight the facility's ability to create a homely and loving environment for residents with dementia, with specific commendations for the Executive Director and various staff members for their professionalism and kindness.
• The facility is described as beautiful, well-kept, and having a community culture that is supportive and collaborative, with activities and care tailored to residents with dementia.
• Some reviewers appreciate the facility's efforts in maintaining safety protocols during the COVID-19 pandemic and ensuring regular communication and interaction with residents through modern means like FaceTime.

Negative Reviews:

• One review reports a severe neglect incident where a resident with dementia was left unattended, leading to hospitalization due to severe bedsores.
• There are complaints about professionalism, particularly in the hiring process and communication, with one reviewer highlighting an unprofessional experience with HR.
• Concerns are raised about the security of residents' belongings, with one reviewer alleging that their friend's jewelry was stolen, contributing to their decline and eventual passing.
• Some reviewers criticize the facility for a lack of communication, mentioning unreturned calls and emails, and a failure to notify about visitation changes.
• There is a mention of the facility allegedly withholding medical records, which is claimed to be in violation of HIPAA.

Overall:

Vineyard Place receives mixed reviews, with many praising the facility's care, staff, and environment, while others raise serious concerns about neglect, professionalism, and communication. Prospective clients may consider these points and conduct thorough research or visits to make an informed decision.