Vineyard Park At Mountlake Terrace

Positive Feedback:

• Significant improvements have been made, with friendly, helpful, and gracious staff. The facility remains beautiful.
• Employees find it a great place to work, citing a friendly and caring staff.
• High praise for the service and responsiveness of staff, with recommendations for the facility.
• Positive experiences from initial contact to moving in, with kind caregivers and a supportive environment for residents.
• Family members appreciate the friendly and well-treated environment for their loved ones, highlighting the activities, meals, and housekeeping services.
• Staff is described as caring and helpful, with the facility fitting various needs and financial situations.
• Good communication with families, especially during the pandemic, ensuring residents are well cared for.
• Innovative activities and rigorous screenings are highlighted, along with great communication with family members.
• Staff praised for their excellent work during the COVID-19 outbreak, ensuring no resident contracted the virus.
• Described as superior to other organizations, with staff treating residents as family.
• Employees love working at the facility, citing amazing coworkers and residents.
• Residents and their families are happy with the food and the high level of care provided by the staff.

Negative Feedback:

• Concerns about management's responsiveness and professionalism, with some staff described as unhelpful or rude.
• Issues with communication, including unreturned emails and ignored requests.
• One review mentioned a lack of respect for veterans, leading to dissatisfaction with the facility.