Villaspring Of Erlanger

The reviews for this facility are overwhelmingly negative, with numerous reports of inadequate care, neglect, and poor management. Many reviewers express deep dissatisfaction with the response times to call lights, often exceeding 45 minutes, and a general lack of attention from the staff. Medications and medically necessary equipment are frequently not delivered on time, and there are multiple accounts of residents being left unattended, leading to falls and hospitalizations.

Several reviewers mention the facility's failure to communicate with family members, especially in emergencies. The cleanliness and maintenance of the facility are also called into question, with reports of personal belongings being lost or mixed with others, and a lack of basic hygiene care for residents. Despite a few positive comments about the physical and occupational therapy staff, the overall sentiment is that the facility fails to provide the level of care expected, especially considering the high costs.

There are also complaints about the treatment of employees, with allegations of management favoritism, discrimination, and a high turnover rate. Some reviews highlight the facility's struggle with COVID-19 management and a lack of preventive measures. However, amidst the negative feedback, there are a few positive remarks about the kindness of some staff members and the quality of rehabilitation services provided to some residents.

Overall, the consensus among reviewers is that the facility does not meet the standards of care and respect that residents and their families expect and deserve. Many urge others to consider alternative options for their loved ones.