Villas Of Holly Brook & Reflections - Springfield

Residents and their families have shared varied experiences at the senior living facilities, highlighting both strengths and areas for improvement. Many reviews praise the friendly and welcoming staff, the cleanliness of the facilities, and the quality of care provided. The availability of both assisted living and memory care services within the same facility is highly valued, allowing residents to transition between levels of care without needing to relocate.

However, some concerns have been raised regarding meal quality, particularly the dinners, and the distribution of medication. Additionally, the activities offered have been criticized for their lack and the apparent disinterest from staff in encouraging participation, which is especially disappointing for those paying for memory care services.

One review from a former employee criticizes the management's focus on profit over resident care, citing issues such as understaffing, lack of supplies, and poor leadership. This contrasts sharply with other reviews that commend the facility's management and staff for their dedication and support, especially during challenging times like the COVID-19 pandemic.

Facilities are generally described as clean, beautiful, and peaceful, with one specifically noted for its newness and comprehensive amenities, including a division for more intensive care. The staff across these facilities are often described as helpful, caring, and responsive to both residents and their families' needs.

While some minor issues have been mentioned, such as problems with the in-house cable system, the overall sentiment is positive, with many reviewers stating they would recommend these facilities to others, including their own parents. The importance of individualized care and the efforts made to accommodate residents' unique needs and preferences are particularly appreciated.