Villagecare Rehabilitation And Nursing Center

Positive Feedback:

• Many reviewers found the facility to be clean, well-lit, and welcoming, with a pre-Christmas atmosphere and friendly staff.
• Several reviewers praised the care provided by the nursing and rehabilitation staff, noting their professionalism, attentiveness, and kindness.
• The administrative staff was described as responsive, and the facility was commended for its effective COVID-19 protocols.
• Some reviewers highlighted the quality of the physical therapy and the positive impact it had on patients' outlook and recovery.
• Particular staff members were singled out for their exceptional care and dedication to patients.

Negative Feedback:

• There were reports of neglect, including an incident where a patient was left alone in the bathroom, leading to a fall.
• Some reviewers expressed concerns about staffing levels, suggesting that the facility is understaffed, which affects the quality of care.
• There were complaints about the facility's management and changes in ownership, with some suggesting that these changes led to a decline in the quality of care and services.
• Issues were raised regarding the physical environment, such as inadequate heating in rooms and the need for better bathroom facilities to accommodate patients with mobility issues.
• One reviewer reported a negative experience with a receptionist, which impacted their overall perception of the facility, though they still recognized the quality of the physical therapy provided.

Mixed Feedback:

• While many reviews were positive, citing the cleanliness of the facility and the quality of care, others pointed to significant areas for improvement, particularly in staffing and management.
• The facility was described as beautiful, but there were calls for changes to address issues of neglect and to ensure that patients receive the attention and care they need.