Village Creek Place

Positive Reviews:

• Facilities praised for exceptional care, especially during COVID-19, with staff going out of their way to facilitate communication between residents and their families through Skype.
• Both McKinney & Plano communities received compliments for their team and care concept.
• Recent refurbishments and the addition of a new memory care unit have been well-received, alongside a caring, competent, and cosmopolitan staff.
• Locations are appreciated for their convenience and tranquility, offering a country feel in the middle of the city.
• Staff turnover is reportedly lower than at other establishments, with consistent care throughout changes in staff and ownership.
• Facilities have been described as hidden gems in Plano, with amazing staff and recent upgrades.
• Staff and residents create a welcoming, homely atmosphere, fostering a sense of community and strong relationships.

Negative Reviews:

• Concerns raised over a 20% price increase in two years, alongside issues with staff turnover, food quality, and safety.
• Disappointment expressed over the loss of key staff positions and amenities, leading to a decline in the quality of care and services.
• One facility announced its closure, causing stress for residents and their families. Complaints about the lack of fresh food options and the behavior of the director were noted.

Mixed Reviews:

• While some reviews highlight the caring nature of the staff and the excellent care provided to residents, others point out significant issues with management, food quality, and sudden facility closures.
• Despite some negative experiences, many reviewers found the facilities to be a perfect fit for their loved ones, appreciating the clean environment, the provision of necessary services, and the sense of community.