Village Cove Assisted Living

Summary of Reviews for Village Cove Assisted Living Facility:

• There are mixed reviews regarding staff friendliness and responsiveness, with some initial reports of long hold times and perceived rudeness.
• Several reviewers express dissatisfaction with the attitude of staff when requests are made.
• Conversely, many reviews praise the staff for being great, caring, and creating a family atmosphere, even during challenging times like the COVID pandemic.
• The management and staff at Village Cove are commended for their supportive role in transitions and keeping residents safe and happy.
• Local industry workers highly recommend the team at Village Cove for their kindness and understanding during family transitions.
• Appreciation is shown for the facility's efforts in keeping residents safe during the pandemic and for the caring staff and informative communication.
• Long-term satisfaction is reported by families of residents, highlighting the caring nature of the staff and the pleasant environment.
• The facility is recommended for its welcoming atmosphere, responsive staff, and the variety of activities available for residents.
• Specific staff members are mentioned positively for their professionalism, helpfulness, and the exceptional care provided to residents.
• One negative review was addressed promptly by the Operations Director, leading to a resolution of the issue.
• The community is described as caring, upbeat, positive, and attentive, with recommendations for anyone looking for an assisted living home.

Overall, Village Cove receives high praise for its staff, atmosphere, and the quality of care provided to its residents, despite some initial communication challenges.