Village Concepts Of Enumclaw – High Point Village

Positive Feedback:

• Staff members, including Cheri Hubbard, Angela, and Genesis, received praise for their compassion, helpfulness, organization, and cheerful demeanor.
• Several reviewers highlighted the well-maintained facilities and the caring nature of the staff towards residents.
• The location in Enumclaw was noted for its great care, especially during the COVID-19 pandemic, with a well-maintained building and a commendable memory care area.
• Residents and their families appreciated the clean rooms, good food, and the variety of activities available.
• Some reviewers specifically mentioned the positive atmosphere, the sense of community among residents and staff, and the facility's ability to make everyone feel like family.

Negative Feedback:

• There were complaints about the facility being unorganized and not following up-to-date protocols.
• Some reviewers expressed dissatisfaction with the level of care provided, leading them to move their loved ones out of the facility.
• Issues were raised regarding the handling of personal belongings and disputes over the refund policy for a pet deposit.
• A few reviewers felt misled during tours, particularly concerning the rooms shown versus those available.

Mixed Feedback:

• While some reviews criticized the organization and care level, others praised the facility for its cleanliness, good food, and friendly staff.
• The response to the facility's atmosphere and activities was generally positive, though some noted a slow rebuilding of activities post-COVID.