Village at Valley View - Memory Care

Positive Highlights:

• Many reviews praise the caring, compassionate, and attentive staff, highlighting their dedication to residents' well-being.
• The facility is described as clean, bright, and beautifully maintained, with good food and engaging activities for residents.
• Family members notice positive changes in their loved ones, mentioning improved quality of life, social interaction, and overall happiness.
• Staff, including caregivers and administrative personnel, are commended for their hard work, especially during challenging times like COVID-19 and local wildfires.
• The community atmosphere is frequently mentioned, with a focus on creating a family-like environment that is both fun and compassionate.

Criticisms:

• One review raises serious concerns about management and corporate practices, including staff turnover, lack of proper training, and neglectful behavior leading to resident harm.
• Issues such as staff smoking on duty and a lack of responsiveness from upper management to resident falls and injuries are highlighted.

Overall Sentiment:

While the majority of reviews are overwhelmingly positive, praising the staff's care and the facility's environment, there is a significant concern regarding management practices and staff training. Prospective residents and their families may want to consider these points carefully and conduct thorough research, including visiting the facility and discussing these concerns directly with the administration.