Village at Valley View

Positive Highlights:

• Many reviews praise the caring, compassionate, and attentive staff.
• The facility is described as clean, bright, and well-maintained with beautiful grounds.
• Residents enjoy a variety of activities, social interactions, and live music, contributing to a positive change in their well-being.
• The food, including desserts, is highly rated by reviewers.
• Some families noted significant improvements in their loved ones' quality of life since moving to the facility.
• Staff from various departments, including caregivers, housekeeping, and activities, are commended for their dedication.

Criticisms and Concerns:

• One review criticizes the administration and corporate management for letting the facility fall into disrepair and not providing proper staff training.
• Concerns about staff turnover, lack of CPR/first aid training, and unprofessional behavior by some managers.
• There are mentions of lawsuits and neglect reports against the facility, urging potential clients to be vigilant about their loved ones' care.

Overall Sentiment:

The majority of reviews for Village at Valley View are overwhelmingly positive, highlighting the exceptional care and environment provided to residents. Families appreciate the attentive and loving staff, the engaging activities, and the quality of life improvements seen in their loved ones. However, there are serious concerns raised about management practices, staff training, and resident safety that potential clients should consider. Despite these criticisms, many reviewers express gratitude and satisfaction with the care provided, making it a recommended facility for those in need of memory care services.