Village At Manor Park Palmer House

Positive Reviews:

• VMP is praised for its commitment to enriching lives and offering a full continuum of care, including independent or assisted living, rehabilitation, and memory care.
• Some reviewers highlight the professional staff and the caring environment, especially in the memory care unit and independent apartments.
• Volunteers and employees express satisfaction with the caring nature of the staff and the variety of activities available for residents.

Negative Reviews:

• Several reviews criticize the facility for being unprofessional, with allegations of resident neglect, abuse, and a focus on profit over care.
• Complaints include inadequate staff response times, unaddressed resident falls, and poor medication management.
• Concerns are raised about the cleanliness and maintenance of the facility, including issues with bed sores and unsanitary conditions.
• Some reviewers express dissatisfaction with management, claiming a lack of appreciation for employees and inadequate training for new staff.
• There are allegations of financial mismanagement and unethical behavior by upper management, including favoritism among staff.
• Several reviews urge families to consider alternative care options due to their negative experiences.

Mixed Reviews:

• While some families had positive experiences during tours and initial interactions, their opinions changed due to perceived discrepancies between promises and actual care provided.
• Opinions on staff vary, with some reviewers praising the kindness of certain employees, while others criticize the professionalism and conduct of the medical and administrative staff.