Villa Toscana At Cypress Woods

Reviews of Villa Toscana reveal a mixed bag of experiences, ranging from severe dissatisfaction to high praise. Some reviewers have reported neglect and unprofessional behavior, including incidents where residents were injured due to falls or improper care, and a lack of communication and responsiveness from the staff. Concerns were raised about the facility's handling of memory care patients, describing it as a "depressing environment" with limited access to stimulating activities or outdoor spaces. Complaints about the facility not answering phone calls, especially during the pandemic when visitations were restricted, were common.

On the other hand, several reviewers have had positive experiences, highlighting the kindness and attentiveness of the nursing and admissions staff. The facility itself was described as beautiful, with some residents reportedly enjoying their time there. The food and activities available to residents were also mentioned favorably in some reviews.

However, the majority of the negative reviews focus on the perceived lack of care and professionalism from the staff, with several reviewers advising others to avoid placing their loved ones in Villa Toscana. Issues with staff not following up on incidents, not providing necessary medical care, and being unresponsive to family members' concerns were frequently mentioned. Some reviewers also expressed concerns about the facility's management and the impact of new ownership on the quality of care.

In contrast, those who had positive experiences often singled out specific staff members for their helpfulness and compassion, suggesting that experiences can vary significantly within the facility. Despite the positive aspects mentioned, the overwhelming number of negative reviews raises serious concerns about the overall quality of care and management at Villa Toscana.