Villa Sorrento

Positive Feedback:

• Residents and their families are generally pleased with the cleanliness, security, and the quality of rooms.
• The staff is described as accommodating, friendly, and phenomenal in providing care.
• There are a variety of amenities and activities available, including pool tables, community activities, game areas, regular entertainment, and daily activities like bingo.
• The meals provided are considered adequate, healthy, and well-balanced.
• Some reviews highlight the facility's reasonable cost, especially given the level of care and services provided.
• Facility allows small pets, adding to the homely atmosphere for residents.
• Many reviews commend the social environment and the abundance of social events, helping residents to thrive and make new friends.

Negative Feedback:

• There are concerns regarding the facility's policy on electronic funds transfer, which some find inconvenient.
• One review raised serious concerns about staff behavior, including allegations of theft and neglect.
• Some areas of the facility were described as stuffy and dark, particularly on the second floor.
• Concerns were raised about the caregiver to resident ratio, especially given the number of residents.

Mixed Feedback:

• The facility's building is described as a bit older, but the care provided by the staff is highly praised.
• While some reviews mention the facility being clean and well-maintained, one review noted the absence of handrails in hallways.

Overall Impression:

Villa Sorrento receives a mix of positive and negative feedback. The staff's care, the variety of activities, and the overall environment are frequently praised. However, concerns about financial policies, staff behavior in one instance, and some aspects of the facility's physical condition and staffing ratios suggest areas for improvement. Prospective residents and their families may want to consider these factors when making a decision.