Villa Serena

Positive Experiences and Activities: Residents and their families express high satisfaction with the range of activities offered, especially during the Christmas season, which included making cookies, cards, and decorations, accompanied by music, singing, and dancing. The inclusion of yoga and music for relaxation is also highlighted as beneficial for residents' physical and emotional health.

Quality of Care: Many reviews praise the level of care and attention provided to residents, noting the staff's dedication, professionalism, and love. The facility is commended for its excellent memory care services and for the staff's willingness to go the extra mile for residents. Communication with families is also a strong point, with staff readily available to answer calls, provide updates, and facilitate Facetime sessions.

Staff and Management: The staff, including the director, receives accolades for their kindness, dedication, and for providing exceptional service. The director is specifically mentioned for guiding families through the process with care and attention.

Food and Nutrition: Positive comments are made about the quality of food provided to the residents, with specific mention of one resident's enjoyment of the meals.

Overall Satisfaction: Families express their gratitude and satisfaction with the facility, highlighting the peace of mind they feel knowing their loved ones are in good hands. The environment is described as friendly, happy, and a place where elderly individuals can live their best years in harmony and love.

Community Impact: The facility is recognized as a loving and caring home for parents, with a commitment to excellent quality of service that is deeply appreciated by families. The positive impact on residents' mood and health during challenging times, such as quarantine, is also noted.