Villa Redondo Care Home

Negative Reviews:

• Some reviewers express extreme dissatisfaction, citing poor treatment of residents, hidden charges, lack of cleanliness, and inadequate food quality.
• Concerns about the building being run down and in need of renovation were mentioned.
• Issues with staff disrespect towards residents and unprofessional management practices were highlighted.
• Complaints about medication management and insufficient staffing levels were noted.
• Some former employees and residents describe the environment as not cheerful and allege financial exploitation.

Positive Reviews:

• Several reviewers had positive experiences, mentioning the caring staff and the sense of community within the facility.
• The location near the ocean and convenience for family visits were appreciated.
• Activities and amenities, such as games, crafts, and outdoor spaces, received positive feedback.
• Some families felt reassured by the attentive and communicative staff, describing the facility as a place where their loved ones felt at home.

Mixed Reviews:

• While some found the staff knowledgeable and the facility accommodating, concerns about the building's condition and the need for more staff were common.
• The quality of care and services provided was seen as variable, with some expressing satisfaction and others disappointment.
• Opinions on the facility's cleanliness and maintenance varied, with some noting improvements needed.