Villa Pomerado D/P Snf

Positive Reviews:

• Staff at The Villas are described as warm, caring, and professional, providing dignity and compassion to residents.
• Some reviewers commend the nursing and PT/OT staff for being excellent, caring, and professional.
• The facility is noted for being clean, with bright rooms and good food.
• One family member appreciated the intelligent conversations about treatment plans and the respect shown to their loved one.

Negative Reviews:

• Several reviews criticize the administrative staff for providing misinformation, being unhelpful, and showing a lack of concern for patients and their families.
• Complaints about understaffing, especially on weekends, and staff being hard to understand.
• Reports of poor patient care, including not repositioning patients, serving cold meals, and long wait times for assistance.
• Concerns about safety protocols not being followed, such as not checking temperatures or vaccination cards of visitors.
• Some reviewers experienced rudeness from the front desk staff and felt unwelcome when visiting their loved ones.
• There are alarming accounts of patients' health deteriorating under the facility's care, leading to hospitalization or death.
• Issues with medication management, including refusal to provide necessary medications and alleged overmedication of residents.
• Complaints about the facility's cleanliness and maintenance standards being below expectations.

Mixed Reviews:

• While some reviewers praise the care and professionalism of certain staff members, others report negative experiences with the administrative and nursing staff.
• The facility's environment is described as clean and well-maintained by some, but others had concerns about cleanliness and safety.

Recommendations:

• Potential clients are advised to thoroughly research and consider other options before choosing this facility for their loved ones.
• Visitors and families are encouraged to stay informed and actively involved in the care planning and decision-making process.