Villa Hermosa

Positive Reviews:

• Many reviewers praise the community for its excellent management, creative activities during COVID, and the overall caring and welcoming atmosphere provided by the staff and residents.
• Residents and their families appreciate the variety and quality of food, the cleanliness and maintenance of the facility, and the range of activities available to keep residents engaged.
• Several reviews highlight the community's efforts to ensure residents' safety and well-being, with special mention of the attentive and thoughtful staff, and the comfortable living conditions.
• Some reviewers, including those who have worked at Villa Hermosa, commend the friendly environment, teamwork among staff, and the high level of care and service provided to residents.
• Residents enjoy the amenities such as full kitchens, washers and dryers in apartments, pet-friendly policies, and the convenience of on-site services like a salon.

Negative Reviews:

• There are complaints about poor care for some family members, including neglect in basic needs such as bathing and medication management.
• Several reviewers express dissatisfaction with the work environment, citing issues with management, unfair treatment, and concerns over resident care.
• One review mentions a financial dispute over a deposit, accusing the facility of refusing to return the money and providing poor customer service.
• Concerns are raised about the high cost of living in the facility, with rent increases forcing some residents to leave, and complaints about the corporate ownership prioritizing profit over resident welfare.

Mixed Reviews:

• While many reviews are overwhelmingly positive, praising the staff, facilities, and care provided, there are significant concerns about specific aspects of management and financial policies.
• The community is recommended for its range of services and activities, but there are calls for improvement in communication, staff treatment, and financial transparency.